Terms of Service

These Terms of Service are an agreement between you and UPCASE (“UPCASE”, “we”, “us”), the operator of the website upcase.pro (the “Site”). They apply to everything you do on the Site: opening cases, using the upgrader, keeping items in your inventory, selling and withdrawing them.

You accept these Terms when you tick the acceptance box and sign in. If you do not agree with any part of them, do not use the Site. Our Privacy Policy explains how we handle your data and is part of this agreement.

• You must be at least 18 years old, or the age of majority where you live if it is higher.
• Using services of this kind must be legal where you are. It is your responsibility to check; we do not offer the Site where it is prohibited.
• You must act for yourself, with your own money and your own Steam account.

We may ask you to confirm your age and identity at any time, including before a deposit. Until the check is passed, deposits and withdrawals may be unavailable.

You sign in with Steam. We never see your Steam password: Steam only confirms who you are and gives us your public profile details. Your account on the Site is tied to that Steam account and cannot be moved to another one.

• One person — one account. Accounts created to get a bonus twice or to get around a restriction may be closed.
• You are responsible for everything done from your account. Keep your Steam account secure and enable Steam Guard.
• You may not sell, lend or transfer your account or its balance to anyone else.

All prices and balances on the Site are in US dollars. You top up your balance through the payment methods shown in the deposit window.

• Your balance is not money on deposit. It is a prepaid right to use the Site’s services, earns no interest and cannot be withdrawn, cashed out or transferred to another user.
• A deposit is credited after the payment provider confirms it. This usually takes seconds, but may take longer for some methods.
• Deposit limits are shown in the deposit window. Your bank or payment provider may charge its own fees.
• Promo codes add a bonus to a deposit. Each code has its own conditions, may be limited in number of uses and cannot be exchanged for money.
• Use only payment methods that belong to you. Deposits made with someone else’s card or wallet may be reversed and the account blocked.

Cases. Opening a case costs the price shown on it. The price is taken from your balance and you receive one of the items listed in the case. The chance of every item is shown on the case page and is the same for all players. The item you get may be worth less or more than the price of the case.

Upgrades. You stake an item from your inventory against a more expensive one. The chance of success is shown before you confirm. If the upgrade succeeds, you get the target item; if it fails, the staked item is lost.

• The result of every game is decided by our server at the moment you play. A game cannot be cancelled, repeated or refunded once it is played.
• Case contents, chances and prices may change over time. A game is always played under the values shown at the moment you start it.
• Demo spins are for preview only: nothing is charged and nothing is credited.

These are games of chance. Do not play with money you cannot afford to lose, and do not treat the Site as a way to earn.

Every result is produced from a server seed, your client seed and a game counter. You see the hash of the server seed before you play, and after you rotate your seeds the previous server seed is revealed, so any game played with it can be recalculated independently.

The method and the formulas are described on the Provably fair page. If your own calculation ever gives a different result, write to [email protected] with the game ID and we will investigate.

Items you win are kept in your inventory on the Site. The price shown for an item is our own valuation at the moment you received it; it is not a market quote and may differ from prices on Steam or on other marketplaces.

• Selling. You can sell an item back to the Site at any time for the price shown on it. The amount is added to your balance and the sale cannot be undone.
• Withdrawal. You can withdraw an item to your Steam inventory. You need a valid trade URL that belongs to the Steam account you signed in with, a public inventory and no trade restrictions on the account.
• We send a Steam trade offer. If you decline it, do not accept it in time or it cannot be delivered, the item returns to your inventory on the Site.
• If the exact item is temporarily unavailable, the request may take longer; you can cancel a request that has not been processed yet and the item will return to your inventory.
• After an item is delivered to Steam it is governed by Steam’s rules, including trade holds. We cannot reverse a completed trade.

Items are virtual goods inside Counter-Strike 2. They belong to the Steam ecosystem and we do not promise they will keep any particular value.

Deposits are not refundable once credited, and money spent on cases is not returned, because the service is delivered the moment a game is played. This does not affect any rights you have under the consumer law of your country that cannot be waived.

If you were charged but your balance did not change, or you see a payment you did not make, write to [email protected] with the date and amount. Confirmed errors are corrected in full.

• Using the Site if you are under 18 or where it is prohibited by law.
• Using bots, scripts or any automation to play, or interfering with how the Site works.
• Exploiting an error or a bug instead of reporting it. Winnings obtained through an obvious error may be cancelled.
• Paying with stolen cards, filing false chargebacks, laundering money or moving funds between accounts.
• Creating several accounts, or using someone else’s account, to get around limits, bonuses or a block.
• Reselling access to the Site or presenting yourself as its representative.

Play for entertainment and set yourself a budget before you start. If you feel you are spending more time or money than you planned, take a break.

You can ask us to close games and deposits on your account for a period you choose — from one day to one year. Write to [email protected] from the email you can be reached at and include your SteamID. During self-exclusion you can still sell and withdraw the items you already have, and the period cannot be shortened once it has started.

We may restrict or close an account that breaks these Terms, fails an identity check or is involved in fraud. Where the breach is serious — payment fraud, exploiting errors, multiple accounts — the balance and items obtained through it may be cancelled.

You can stop using the Site at any time. To have your account closed, write to [email protected]. Before closing, withdraw the items you want to keep: a closed account and its remaining balance cannot be restored.

The Site’s design, texts, code and the UPCASE name and logo belong to us. You may use the Site for personal, non-commercial purposes only.

UPCASE is not affiliated with, endorsed by or connected to Valve Corporation. Counter-Strike, Steam and the item images are trademarks and property of Valve Corporation and are used for identification only.

The Site is provided “as is”. We work to keep it available and correct, but we do not promise uninterrupted operation: maintenance, Steam outages and payment provider failures happen and are outside our control.

• If a game is interrupted by a technical failure, its result is the one recorded on our server; you will find it in your history.
• We are not responsible for losses caused by Steam restrictions on your account, by an incorrect trade URL, or by access to your account by others.
• To the extent the law allows, our total liability to you is limited to the amount you deposited in the 30 days before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

We may update these Terms, for example when we add a feature or the law changes. The date at the top of the page shows the latest version. If a change is significant, we will post a notice on the Site. Continuing to use the Site after that means you accept the new version.

Questions and complaints: [email protected]. Include your SteamID and, if the question is about a game, payment or withdrawal, its ID or the date — it makes the answer much faster. We usually reply within a few days.

If we cannot settle a dispute between us, it is resolved under the law of the place where the operator is established, without limiting the mandatory consumer protections of the country you live in.